Rechargeable lithium-ion technology currently provides the best performance for your device. Compared with older battery types, lithium-ion batteries weigh less, last longer, and charge more efficiently. COLOR_CODE color code * character. HEX color pickers can be helpful to find the correct codes, such as this one. You can vote up the ones you like or vote down the ones you don't like, and go to the original project or source file by following the links above each example. black to false, players will be able to set their nicknames to any color. Answer: Hi there. Customer service is a diverse industry with many niches. Customer service is about providing a positive experience for your client in order to encourage them to continue using your product along with sharing their positive experience with their peers. Can you give me more detail about that? At the same time [you have to] balance all that with what's clearly been a life trauma for that person. " Can you give me more detail about that ?"). specifying questions (cg. "What were you thinking at that time?“), and interpretive questions {e.g.. Argumentum ad populum is a type of informal fallacy, [1] [14] specifically a fallacy of relevance, [15] [16] and is similar to an argument from authority ( argumentum ad verecundiam ). [14] [4] [9] It uses an appeal to the beliefs, tastes, or values of a group of people, [12] stating that because a certain opinion or attitude is held by a tell me, [2ndary part of sentence follows] - emphasis is on tell me; tell me how [main sentence goes on] - emphasis is on how; Imho, the guy who corrected your original version would be right, had inserted a comma: Can anyone tell me, how can I solve this <- 2ndary is more stand-alone, and would sound bad in the form like "Hi, how i can find rrjKlt. Tell me the meeting date. This is not at all polite. There is no pretense of it being polite; it's an instruction. Please tell me the meeting date. Tell me the meeting date, please. Slightly more polite, but still not generally polite. It's still obviously a directive, an instruction, and since your boss objected to it, they probably found it impolite, but given what you've written, they probably understand you're not a native speaker of English and as such aren't very familiar with formality, etc. Can you tell me the meeting date? This is now a request, and it's more polite than sentences 1, 2, and 3. Please, can you tell me the meeting date? Can you tell me the meeting date, please? This is even more polite. Could you tell me the meeting date? More polite than sentence 4, a little less polite than sentence 6. Please, could you tell me the meeting date? Could you tell me the meeting date, please? More polite than sentence 6. That's not to say there aren't other ways to put it even more, or less politely. I merely considered some likely alternatives while keeping the rest of the sentence fixed. Keep in mind that politeness may depend on other factors, such as context, familiarity, tone, more than simply on the content of your sentence. Anyway, in a more formal email, I'd go with something like sentence 9 or, in general, with other such constructions Could you please tell me if there's a possibility... I wonder if you could possibly... Would you mind if... Usually, I send to a client "Cover Letter" with phrase "May I get the details?", if I need to get more information about his project. Suddenly, I have discovered that it is not very polite. And now I can not understand - which phrase is best to polite and formal request for the information? I found some variants Could you please give me the details? Could I please get the details? May I please get the details? Do you mind if I get the details? I can not decide which is best to use in this situation, and will be acceptable both in US and British English. gold badges114 silver badges199 bronze badges asked Sep 20, 2012 at 2031 1 'I should be grateful if you would send me the details.' answered Sep 20, 2012 at 2046 Barrie EnglandBarrie England139k10 gold badges241 silver badges401 bronze badges 1 I see nothing wrong with "May I get the details?"—but customs differ in different environments. I'm fond of "Would it be possible for me to get . . .?" This does my correspondent the courtesy of recognizing that what I'm requesting is something of an imposition and may not be "possible" or, more likely, convenient for him with his busy schedule. At the same time it presents a mild challenge nobody likes to admit that anything is impossible—unless, of course, it actually is impossible, for reasons which he will be happy to supply, in order to displace my disappointment on some third party. answered Sep 20, 2012 at 2047 StoneyB on hiatusStoneyB on gold badges133 silver badges238 bronze badges 1 In American English, there is nothing impolite in your statement. The term get might, just might, be though of as a bit demanding, but it would have to be a very sensitive recipient to take offense at it. The word have is slightly gentler. Adding please almost always helps. "May I please have the details?" As noted in other answers, adding reasons and how this will benefit the responder can also help achieve a positive reaction. answered Sep 20, 2012 at 2241 gold badges117 silver badges224 bronze badges The context would affect it; but for in a case where you are asking them to file a ticket Note that you can file a bug report here{link to url}, please include all relevant details to help us in our investigation. This points out why you are asking for the info. If there is specific information that people tend to leave out, you should refer to that include ... details such as X, Y & Z to assist them in figuring out what is pertinent. answered Sep 20, 2012 at 2157 AlokAlok1,5293 gold badges12 silver badges19 bronze badges The first seems most polite, because it draws attention away from your own needs. answered Sep 20, 2012 at 2036 SELSEL2,2835 gold badges23 silver badges28 bronze badges 1 In my opinion "I/We would appreciate more details" is a good substitute. Treating the "details" linguistically as a physical object that someone "gives" to you, and as something that you "get", seems to be a source of the informality; the phrasing I am offering avoids doing this, at least explicitly. Note also that this is not a request, but rather a statement of what you would prefer. This in my mind adds formality. answered Sep 23, 2012 at 819 "Pass along" is a good alternative to give or get. answered Sep 21, 2012 at 640 MerkMerk3,57614 silver badges21 bronze badges When it comes to talking about information, we’re left with a few word choices. This article will look at using “any information” and “some information” and how the two phrases differ from each Is The Difference Between “Any Information” And “Some Information”?You should use “any information” when asking a question with some urgency to find out what information people might have about something. You should use “some information” when asking a question or stating a fact, with less urgency about it.“Any information” implies that we’re desperate for information. We’re so desperate, in fact, that we’ll take “any” information that we can get our hands on, even if it doesn’t really help us with whatever we’re asking for in the first “any information” is only used in question form since it doesn’t make sense to say the followingI have any information for if we say the above sentence in a negative way, it does workI don’t have any information for way, it implies that we’ve tried to find information, but we’ve had no luck.“Some information” is both a question or a statement. We can say “I have some information” whenever we want to provide information, and we can ask, “do you have some information,” though it’s much less urgent than using “any.”Is “Any Information” Or “Some Information” Used The Most?It might help you to understand which of the two phrases is used the most. That way, you’ll have a better time knowing which one you should focus more of your effort on to Google Ngram Viewer, “any information” is the most popular choice, and it has been for the last two centuries. “Some information” has remained flat and consistent in trends, but it’s never been as popular as “any information.”According to Google, “Any Information” is mentioned 8,540 times on The New York Times website, while “Some Information” is mentioned 4,300 Of When To Use “Any Information” In A SentenceSome examples might help you to understand more about the two phrases. We’ll start with “any information,” which we mostly use for questions or negative you have any information that I could use for my broadcast?Don’t you have any useful information?I’m sorry, I don’t have any information for you!I haven’t got any information, and I’d appreciate it if you’d stop anybody here have any information as to what is going on?Do you have any more information for me?Is there any information or updates that I need to know about?“Any information” is an urgent question, implying that we’re desperate to get some answers. Using “any” shows that we’ll settle for even the smallest updates in information, even if they don’t strictly help our can only use “any information” when writing negative statements, showing that we “don’t have any information.” This is true because it means we’ve tried to find even the slightest bit of evidence or information, but we’ve failed to do Of When To Use “Some Information” In A Sentence“Some information” is slightly different. We still use it for questions, but it’s also best in positive statements, which makes it more useful as a statement have some information that I think will be you have some information to give me?I hear you have some information, and I’d love to hear has some information, and he thinks it’ll blow everyone’s you have some more information to help me?I have some information if you would like information about this would go a long way!“Some information” is more of a statement phrase, and we use it when we’re looking for some updates or information about a situation. There is less urgency when using “some,” showing that we’re happy to wait a bit before receiving the “some information” can’t be used negatively. That means “I don’t have some information” is incorrect, and we shouldn’t use It “Any Information On” Or “Any Information About”?It might help to know which preposition comes after the phrases as well. There are two choices, “about” or “on.”“Any information about” is the most appropriate preposition choice, though “any information on” does also work. Most native speakers use the two phrases to Google Ngram Viewer, “any information about” is more popular, though that wasn’t always the case. It’s only been in the last few decades that “about” was the more popular preposition, and “any information on” is still used fairly consistently It “Information” Or “Informations”?“Information” is an uncountable noun. Uncountable nouns can make learning certain language rules difficult, but once you understand one of them, you tend to understand all of them.“Information” is the correct plural form of “Information.” Because it is an uncountable noun, we do not add “S” to the end like we would in any other pluralization case. The singular and plural forms are consistent with each same rules apply no matter how we use “information.” You might have already noticed from this article that we weren’t using the typical “S” plural form ending, and you can see that in the followingCorrect Any informationIncorrect Any informationsCorrect Some informationIncorrect Any informationsWhen we use “any” or “some,” the noun after them is always in the plural form. That’s why it’s so important to remember how uncountable words work. If this was a countable noun, it would like thisAny people plural of personSome things plural of thing“Information” is always “information,” both singular and may also like Information or Informations – What Is The Plural Of “Information”?“Any Information” And “Some Information” – SynonymsFinally, let’s go over some alternatives and synonyms that you might be able to use instead. These will all mean the same thing but will offer you a chance to mix up your sentence and updatesAny new leadsSome detailsSome figuresSome statisticsAny ideasSome ideasMartin holds a Master’s degree in Finance and International Business. He has six years of experience in professional communication with clients, executives, and colleagues. Furthermore, he has teaching experience from Aarhus University. Martin has been featured as an expert in communication and teaching on Forbes and Shopify. Read more about Martin here. How many times have you asked for a crucial favor and not got what you needed?Being able to write a polite and formal email requesting information with a clear purpose is essential in your personal and professional best email requests demand a reply – and get it. Thus it's critical that you are clear about what you want, when you want it, why you want it, and why the recipient is the right person to fulfil the is simpler than it sounds, and after some practice it will be easy to create reliable request emails if you follow some simple article breaks down these rules to show you how to request something via email. We also provide examples that show you how to write request emails for information, documents, contact details, and a formal request has never been easier than using Flowrite, test it out belowWhat is a request email?A request email is a message asking someone to do something for you. Some of the reasons you might want to send a request via email includeYou want to request informationAsk for adviceTo complete a formTo request a documentAsk for additional resourcesYou'll find that you need to send request emails regularly throughout your job, so learning this essential skill can boost your jumping into how to write a request email, we recommend understanding and analyzing the structure. We provide a breakdown in this blog but don't stop there. Read the emails you receive and assess what works and what doesn't. Writing effective emails is a learning process, so always be curious and critical. Should you make a request via email?First, if your request is urgent or sensitive, an email isn't the best way to deliver it. We tend to jump straight into messaging, even when other options may be more suitable, says Erica Dhawan in the HBR. Emails can be missed or ignored. If you're dealing with a deadline, any delay could cause issues, so pick up the phone. Suppose your email is asking for sensitive information or personal details such as asking for bank account information. In that case, an email will be inappropriate and, in some cases, illegal. On the other hand, if your email request isn't urgent, ask yourself can it wait until you meet someone?An email request is required if it's not urgent but simply can't wait a little longer. 7 essential rules and principles of email requests At Flowrite, we're experts at writing emails and understand how to craft requests that get replies. Each email should follow basic principles and an established structure to ensure you receive a response. While not each step is essential, following them can help you create more effective emails. You can use these six points as a list as tick list for your email requests, and you won't go far wrong. We put these1. Don't beat around the bush In business, time is precious, so the most effective request emails are short and sweet. You'll want to be upfront and open about what you ask for a favor without explaining why. Don't mislead them or misrepresent what you want. Put simply, make your intentions clear immediately. 2. Be concise Email requests should be concise and clear. Tell someone what you want and when you want it. Don't leave room for misunderstanding. That doesn't mean you must be rude but respectful of their time. Say what you mean Don't assume others will complete the requestIn a perfect world, you'd receive an immediate and positive response. But it doesn't always happen that way. Don't put pressure on the person you're messaging. For example, avoid using terms such as "thanks in advance" or "I look forward to your reply", as it can provide unwanted pressure on an them a mechanism to reject your request if they want to. This can help the recipient to save face if they can't – or won't – comply with your request. Why do this? There are many reasons why someone may not be able to agree with your request. Giving them a way out can preserve and protect your relationships. 4. Make the request as easy as possible for the other partyYou'll want to make it as easy as possible for the other person to understand what you want. Use clear instructions and consider breaking things down into steps. Use single your request is complicated, consider using bullet points to break things down into easy-to-understand want to explain why you want the information and what to do with it. 5. Convey how urgent and important the request is Your request will likely be time-limited, so spell out when and why you need a response. Provide the person you're emailing with a clear deadline. If your request is urgent, say so. As we've said before, if your request is urgent, it may be more appropriate to call. Of course, you can always send an email if you don't get a reply. 6. Convey that they are the right person for the job Be clear about why the person you're messaging is the right person for the job. A little flattery can work wonders in getting a response. Explain why they are the only person that can complete the task. But don't stop there; convey why they are the best person for the Provide a clear call for action CTAEnsure that the person you're emailing understands what you're asking them to do. Then, consider breaking things down into simple steps with clear timelines for what happens next. In marketing terms, it's known as a call-to-action CTA. Writing a great CTA is part of science and art. Still, breaking it down to its basics is about providing clear instructions on what you want someone to do. Don't try and be sophisticated with your CTAs, be to write an email asking for somethingWe've explained how to shape the content; now, it's time to put what we've learned into practice. We've written extensively on creating compelling correspondence, so this is a brief reminder of the basics. Check out our blog for a detailed breakdown of how to write effective professional format for requesting somethingEach request email is a formal email that follows a standard format. There's no need to complicate matters, just follow this structure, and you'll find your messages are simple to write and easy to request email has five partsSubjectGreetingOpening lines & BodyClosingSign-offLet's break these down and detail what to include and How to write an email subject line for a requestThe subject line is the first thing your recipient will see, so make it clear and keep it the subject line, you can clarify whether your request is urgent, essential, or time-limited. You can make it obvious you're asking for help and why you're asking for just copy and paste these. Instead, spend time crafting a suitable subject line for your resignation email as it's more likely to get a How to start an email asking for somethingThere are no rules about opening an email, but you must be upfront about what you want. However, diving too early into demanding something can seem by introducing yourself and creating a connection with the recipient. Don't be too informal, just friendly enough to make a good up with details of your request. We provide some examples below to see how to put this into How to write the body of the request email We've covered the basics of how to write an effect request email, but to recap Keep it shortExplain precisely what you want support withBe clear about why you're asking for helpIf there's a time limit, say when you need an answerEach request is unique, so feel free to rearrange these parts to complete request emails. You'll already have a relationship with the person, so use this to your How to end an email when requesting somethingEvery email needs a call to action. Explain what you want the person to do and, if required, provide a timeline for that, you'll want to use an appropriate and respectful ending. Traditionally, you'd use 'yours sincerely' or 'yours faithfully, but times have changed, as have your request is formal, we'd recommend using the traditional endings. However, don't let formality define your emails. Instead, find an end that's respectful of your steps to write an email request We're nearly ready to put what we've explained into practice with some examples. Before then, here's a checklist for anyone writing a resignation email. What is the outcome you are looking to achieve with the request?Who is the best person to handle this?How urgent/important is the request?Should I call or ask for a meeting instead?Can you give them a favor in return?Draft the email and proofread itIs the call-to-action and next steps clear? These questions can act as a prompt before creating a personal request email. You'll see how we've implemented these principles with the examples samples for requesting something via emailTo illustrate the points we've made previously, we've created a series of email request samples for you to review and use. These demonstrate the principles of creating effective emails. Read these sample request emails and analyze them to see what we're doing. Don't simply copy and paste them, but personalize them for each request and How to write a formal email for a request sampleThis is a formal email request that anyone can use. You'll still need to add the specifics of your request to make the email effective, but we've highlighted gaps where you can add your information. Start here if you want to know how to write a formal email requesting something. Dear Recipient's name, My name is insert name, and I'm contacting you from insert company. I would like to request your help with a current project. Insert details about the request, what you are asking for and why. I would appreciate it if you could let me know whether you can accommodate my request. Your expert advice and support will be invaluable to the project's success, and I eagerly await your reply. Yours sincerely, Your name 2. How to write a polite email asking for something sampleEvery request email should be polite, but this is a little friendlier than the formal request email above. In this example of how to write a polite email asking for something, we keep it short and straightforward, focusing on the solution. Hi Recipient's name, My name is insert name, and I'm contacting you from insert company. We've not spoken in a while, but I'm working on a project, and I would welcome your support. Specifically, I wanted to ask whether you could provide insert details about the request, what you are asking for and why. I hope you can help and look forward to your reply. Kind regards, Your name 3. Sample professional email requesting informationAsking for information is a common reason for creating a request. This sample professional email requesting the information is addressed to someone you don't know, so we've kept it to the standard format. However, depending on your role, you may have to create a business email to request something – and here's how. Dear Sir/Madam, I'm insert name, and I'm contacting you from insert company. I'm searching for some information on a product/service provided by your company. Please could you let me know Insert details I'm collecting information from several suppliers and have a deadline of Insert date. If you can support my request, please could you provide information by this date? If you have any questions, please don't hesitate to contact me. Your faithfully, Your name 4. How to write an email asking for information sample Similar to the email approach above, this example of how to write an email asking for information is addressed to someone you already know. Unlike the email request for information example above, we've made it more personal and a little less professional. Hi Recipient's name, I've reviewed your website, and I'm getting in touch to request some information about the products/services provided by your company. When you've got the time, could you send me Insert details I'm contacting you from insert company, and we need the information because insert details. We've got no fixed deadline for the work, but I would appreciate it if you could provide me with the information in the next couple of weeks. I'll contact you again if I require it sooner. If you have any questions, don't be afraid to drop me a message. Many thanks, Your name 5. Sample email requesting documents Asking for documents is a common reason you'd want to send an email request. Again, this request document email sample follows the standard format above. With some editing, this email can be used as a letter requesting documents from a client or a customer. Hi Recipient's name, My name is name. I'm contacting you from insert organization name because I'm searching for some documents. Specifically, I would appreciate it if you could send the following information to me Insert details I'm on a tight deadline and require the information back by insert date. I hope you can help. If there's likely to be a delay, please let me know so I can explore alternative options. Kind regards, Your name 6. Sample email requesting immediate action or something urgentIf you cannot speak to someone on the phone, this sample email requesting immediate action is for you. The basics of how to write an email for requesting something urgent are the same as all other emails here. Still, we've upped the urgency, which is reflected in the tone and the structure. Dear Sir/Madam, I'm contacting you with an urgent request that requires attention. I'm insert name, and I'm contacting you from business name. Insert details of the urgent matter Your help in this matter is gratefully appreciated. However, if you are unable to support me in this, please can you identify a suitable person who can? Many thanks, Your name 7. How to request something from your boss in an email sample When considering how to request something from your boss by email, think carefully about the context and your future career. Be clear about what you want and why you need it, but maintain respect for their position. If you're searching for some inspiration, check out this sample on how to request something from your boss. Hi Recipient's name, I'm contacting you with an urgent request that requires attention. I'm insert name, and I'm contacting you from business name. I'm currently working on a project, and I require some information from you to help me. Would it be possible for you to send me insert information on what you need? As you know, the project is a priority for us all, so it would be great if you could get this back to me as soon as possible. Thanks for all your help! Many thanks, Your name 8. Sample email asking to fill out a form This example is for you if a client, customer, or colleague has to fill out a form. This sample email asking someone to fill out a form is quick and straightforward. However, be sure to adapt it for your audience and add the essential specifics, such as links. Hi Recipient's name, I'm writing to all our customers to ask for their help! We love listening to what you have to say, and your feedback helps us transform our services. Could you spare a few minutes to fill out this form? Insert details about what you want and why. Any information and insight you can provide will help us do better, which isn't wrong! Thanks for all your help! I look forward to hearing from you. Your name 9. Request for resources email sample Sometimes you're asking for more than help, but for resources. Asking for additional resources can be challenging and will always require detailed information that only you can provide. See how we've approached the task in this resource request email sample. Hi Recipient's name, I'm contacting you to request some additional support for our ongoing project. As you know, we've been struggling to cope with the increase in workload, and we need some additional resources to ensure we can deliver. Provide information here. I appreciate that you will have some questions about this, so please feel free to contact me, and we can discuss this in greater detail. I look forward to hearing from you. Best regards, Your name How to request something via email using FlowriteFlowrite is an AI writing assistant that turns your instructions into ready-to-send emails and messages, like thisOur Chrome extension covers the email format, capitalization, grammar, spelling, other words, you can focus on the message, and Flowrite will take care of the delivery. We dare to claim that it's the easiest way to request something in an email template collection features dozens of templates to help you. To grasp how easy is is to write an email asking for something by using Flowrite, check out an example of how to make a request an email requesting information is simple, but you'll need to follow the correct structure and strike the right tone of voice to be effective. The best emails are clear and confident, and follow the 7 rules we outlined covered how to write email for requesting something and some common examples that professionals use frequently. Let us know if this article was helpful. Now it's up to you to put this into practice! Blog Home Privacy How to tell if your cell phone is tracked, tapped or monitored by spy software Several tell-tale signs that suggest your phone is being tracked, tapped, or monitored in some way by spy software. Learn what to look for. There’s some powerful spy software available for snooping on mobile phones. You might think nobody would spy on you, but would they? Well, bugging happens at all sorts of levels from political figures to anonymous everyday people. If you find your mobile phone chewing through battery life or your data usage rockets skywards, these could be signs of snooping. And, if not, read on to become acquainted with snooping clues. They could be useful. Why would someone want to spy on me? It’s a question that is asked a lot especially by people who have been spied on. Maybe you have information that someone else wants. If you’re in business it could be details about sales strategies, new product development, and so on. It could be to find out details about your private life or it could be related to a court case. If you’ve never spied on anyone, the concept of you being spied upon might seem unlikely. Other people might feel less hesitant. Technology makes spying a lot easier than it ever used to be. If your phone has been handled by someone else — for instance, during repairs or for some other reason — a backdoor application could have been installed to piggyback on your GPS service, or spy software could have been installed on your mobile device. There’s a large, legitimate, and thriving industry dedicated to snooping on others via spy software. And some of this software is powerful. But it’s not so powerful that you can’t spot clues if you know what you’re looking for. How to tell if your cell phone is being spied on There are several tell-tale signs that suggest your phone is being tracked, tapped, or monitored in some way. The signs can be quite subtle but when you know what to look out for, they can also be glaring Unusual sounds during calls If there are clicking sounds, static, or distant voices coming through your phone during conversations it could be a sign that you’re being snooped on. This is not normal for today’s phones on digital networks. It’s a thing of the past and associated with old-style analogue networks. If you are hearing fragmentary voices, it’s a possibility that your phone has been tapped. Decreased battery capacity Reduced battery performance is another indication of a bugged cell phone. If a mobile phone is tapped, it is recording your activities and transmitting them to a third party. This leaves a footprint in the form of increased battery usage and as a result the battery loses life faster. A tapped cell phone can also be constantly recording conversations in the room, even when the phone appears to be idle. And as a result it will chew through battery life. You can test this by using your battery in another phone of the same model and compare the results. Is your phone using more battery power than a phone of the same model and software? If so, it could be that your phone is bugged, or it’s defective in some way. Phone shows activity when not in use Is your phone making noises or lighting up its screen when you’re not using it? Call and message alerts to one side your phone should be silent when not in use. Does it also reboot for no reason at all? If so it’s possible that someone has remote access to your device. Phone takes a long time to shut down Before a smartphone shuts down it must complete any tasks that are processing. If your phone is transmitting data to someone it will have to complete the process before it shuts down. As a result if a phone takes longer than usual to turn off especially after a call, text, email, or web browsing, it could be sending information to a third party. Battery temperature feels warm A further indicator of a possible phone tap is the temperature of your battery. If the phone feels warm even when you haven’t used your phone it could be still in use secretly transmitting data. Keep in mind, however, that this is only a potential sign. Receiving unusual texts Are you receiving strange text messages containing random numbers, symbols, or characters? The remote control feature of spy software works by sending secret coded text messages to your phone, and in some cases these can be seen if the software is not working correctly. If this happens regularly you could have a spy app on your phone. Increased data usage Some of the less reliable spy apps use extra data to send the information collected from your phone, so look out for any unexplained increase in your monthly data usage. More advanced spy software programs data usage has been reduced and will be almost impossible to spot but the poor programs will show significant data use. How to find spy software on your phone Android and iOS Android It’s possible to find spy software on an Android by looking inside the files on the phone. Go to Settings – Applications – Manage Applications or Running Services, and you may be able to spot suspicious looking files. Good spy programs usually disguise the file names so that they don’t stand out but sometimes they may contain terms like spy, monitor, stealth, and so on. Some of the poorer quality software programs are still quite easy to spot. Don’t worry, if you are only looking for confirmation of spy software you won’t do any damage to the phone, but it’s probably best not to remove or delete any files unless you really know what you are doing. And if you do find suspicious software it’s a good idea to take your device to someone who does know what they are doing. iPhone Generally, if you have an iPhone and someone wants to install spy software they have to jailbreak the phone first. That said, vulnerabilities have been discovered in the past that allowed someone with access to a network used by the device to download significant amounts of personal data. These holes have been patched but you can never be too certain about new vulnerabilities emerging. Sometimes you might find software on your iPhone that you don’t remember downloading. You can check the Apple store and see if that software is available. If not, then it’s likely your phone has been jail broken. Looking deeper inside the iPhone directories is more difficult than with Android but there is an easy way to remove spy software from the iPhone. Simply upgrade to the latest OS version, which will remove the jailbreak and any external software not from Apple. But make sure to back up any important data on your phone before you do this. Factory resets Resetting your phone to its factory settings, whether Android or iPhone, will remove any spy software, but again be sure to back up your data such as contacts, photos, and music or you will lose them. Cyber threats have evolved, and so have we. Norton 360™ with LifeLock™, all-in-one, comprehensive protection against viruses, malware, identity theft, online tracking and much, much more. Try Norton 360 with Lifelock. Clare Stouffer Gen employee Clare Stouffer, a Gen employee, is a writer and editor for the company’s blogs. She covers various topics in cybersecurity. Editorial note Our articles provide educational information for you. Our offerings may not cover or protect against every type of crime, fraud, or threat we write about. Our goal is to increase awareness about Cyber Safety. Please review complete Terms during enrollment or setup. Remember that no one can prevent all identity theft or cybercrime, and that LifeLock does not monitor all transactions at all businesses. The Norton and LifeLock brands are part of Gen Digital Inc. Contents

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